SMB resellers face new challenges in designing SMB social strategies because of COVID-19. In this pandemic world, locality is a chief concern. Marketers must engage locally and be highly flexible. As states and countries have different responses to the pandemic, marketing campaigns must be flexible enough to shift in a highly volatile landscape. Social programs present an opportunity to help businesses easily shift to digital buying paths, while also connecting to consumers personally with relevant and timely information. Bringing these to market requires socially aware tactics on all fronts, from creatively engaging with prospective SMBs to designing solutions and campaign structures that enable social to be a net gain to a SMB’s bottom line.
Hyper-local messaging enables SMBs to connect with consumers personally, while providing relevant and timely updates as mandates continue to change.
Large SMB Resellers are currently challenged with adapting messaging for each independent small business at scale because each SMB needs to decide how they want to operate and do business during the pandemic. This means shifting business models due to local orders, which need to be communicated to customers, such as, curbside pickup, delivery options, reduced hours, or online transactions. Implementing these customizations for each of their tens of thousands of unique customers can be challenging; however, hyper-local messaging is no longer a targeting advertising tactic, it’s a necessary measure in communicating and connecting with your local community.
Social media use has skyrocketed.
It’s probably no surprise to you, that social media usage sky-rocked during this pandemic as people around the world were mandated to stay home. According to data compiled by Oxford University, almost 4 billion people in 92 countries were in lockdown as of early April.
As stay at home mandates were rolled out, consumers’ time online grew exponentially and remains at record highs. Facebook specifically reported a 50% increase in messaging in March.
For SMB advertisers, this means you have a much larger addressable audience on social — ready and available for those who need to reach them.
The world has changed, and Facebook and social media strategies are evolving along with it.
Pre-pandemic, social advertising was thought of primarily as a direct-response tactic focusing on targeting the right audience with dynamic creative and strong calls to action.
- Sign Up for fitness classes
- Apply Now and register to test drive a car
- Get a Quote for solar panels
- Call Now to book an appointment with a hair stylist
- Get Directions to a local steakhouse to get their lunch deal
Now, social ads have changed into a pivotal communication tool. Local social ad messaging is no longer focused on simply targeting an audience with a strong call to action, but rather a tool to form deep connections with the local community by providing relevant and timely information that has purpose and impact.
- Shop Now for curbside pick up at a previously dine-in only restaurant
- Get Offer to schedule home services in the future, keeping customers comfortable and safe
- Learn More about virtual open house tours
- Learn More about a financial advisor’s personal commitment to their community
- Sign Up for no contact auto service
Facebook has swiftly responded to these changes by escalating their product roadmap to support local businesses with new tooling to help them adapt to this new world of connecting with consumers and moving transactions online. In the past quarter, Facebook has launched both Gift Cards and Facebook Shops to enable SMBs to transact online more easily with simple calls to action for online ordering.
The primary focus is, and will continue to be, for social ads to acknowledge the local ordinance, connect with the community in challenging times, and keep the consumer’s safety as the number one priority.
How have SMB resellers responded to these new challenges?
SMB resellers have had to adjust their service offerings and packages to serve the current needs of SMBs. Tiger Pistol enables leading SMB Resellers to empower customers with new and innovative tools to enhance personal connections.
The ability to utilize messaging, web forms, e-commerce, and virtual scheduling tactics to provide a solution for every type of business, allows resellers to scalably pivot creative across their diverse portfolio of end-advertisers.
In one example, a leading SMB reseller made the decision to quickly turn on Social Messenger Ads capabilities and offer a lower cost social ad package to their customers. By doing so, they were able to ensure their customers do not miss the opportunity to connect with their local community during a time of increased usage on social media.
Go-to-market updates to enable new ad objectives or creating a new social advertising package takes minutes within our set-it-and-forget-it automated campaign tooling and allows this large SMB Reseller to show their speed to adapt as they support the nuances of each SMB customer.
In another example, one SMB reseller started offering a first-of-its-kind social offering in its market to support its customers and help them build their businesses back up as the country reopens. Entel, the largest telecommunications company in Chile, partnered with Tiger Pistol to provide an efficient social advertising solution for its small business clients in Peru. With over 7 million mobile phone and internet customers, Entel will help their clients become more competitive and reach a wider audience with a whitelabeled instance of Tiger Pistol’s platform called “Impulsa tu negocio,” or “Boost your business.” As businesses transition during this uncertain time, Facebook and Instagram advertising offers the most cost effective way to reach the largest audience with accurate, up-to-date information. For the past month, the cost of advertising on Facebook in Peru is averaging just $0.90 per one thousand impressions. Powered by Tiger Pistol’s specialized social advertising platform, micro and small entrepreneurs in Peru are able to reach more customers in order to increase their sales, without the need for advanced knowledge of Facebook advertising. This partnership enables Entel’s clients to be at the top of mind as businesses begin to open back up.
So to recap…
As the world has changed, social advertising changed with it. Advertisers’ should use social advertising to keep communities informed with relevant, timely information that has purpose and impact. Hyper-local social advertising is the perfect vehicle to create and maintain deep connections between SMBs and their customers.