75% of global sales occur through indirect channel partners, yet many brands still rely on antiquated and ineffective methods of supporting and leveraging their channel partners. Today, success requires innovation and collaboration to drive local engagement, activation, and sales. Complete with use cases, this white paper demonstrates why offering collaborative social advertising solutions to your network of channel partners will dramatically improve the sales of your products/services, and in doing so, enhance the value and depth of your channel partnerships.
With everybody and their mother using social media these days to advertise, it’s necessary for brands to create effective marketing messages that reach and resonate with their consumer base. Enter collaborative social advertising. Through a symbiotic process, brands empower their channel-partners with resources and templatized branding materials while channel partners offer brands their knowledge of their local markets. This enables brands to build and distribute meaningful, relatable social advertising that successfully identifies different audiences’ needs, wants, and purchase patterns.
Collaborative advertising addresses the crucial need to connect a brand’s power with their channel partners uniqueness. Furthermore, when brands and their channel partners collaborate in advertising, they realize results greater than either entity could achieve on their own. Think of it like 1+1 = 3.
Benefits For All
What’s in it for the Brand
- Accelerate customer acquisition through advertising that resonates locally
- Increase down-funnel product sales/consumption
- Deliver greater advertising spend efficiency through micro-budget campaigns
- Improve partner performance, brand preference, and loyalty
- Maintain brand quality and control
What’s in it for the Partner
- Receive powerful brand-level tools that would otherwise be out of reach
- Save time and avoid costly mistakes
- Utilize high quality brand creative that elevates their local presence
- Gain access to brand funded programs and/or co-op options
- Receive direct access to performance reporting and leads
This should be a no-brainer. Neither party has anything to lose, only everything to gain.
So Why Isn’t Everybody Doing It?
Using Facebook’s native tools to build hundreds or thousands of ads from scratch for each location is like trying to build a sand castle with tweezers. It’s just too hard and time-consuming to be worth the effort. To achieve this level of localization in social advertising requires advanced automation tools.
Enter Tiger Pistol
In a post-pandemic world, the modern shopper values convenience and local shopping. Tiger Pistol’s Collaborative Advertising Platform™ marries the recognizable creative of the brand with the locality of the channel partner to facilitate immediate action and a path to purchase without friction. Here’s how it looks in practice:
Still not convinced that collaborative advertising is the best move for your brand? Here are some performance metrics from our clients to illustrate the positive results:
- A Global beauty brand collaborated with its salons to achieve a 22% Increase in its professional product sales
- A Global Fortune 500 beverage company realized 8x ROAS through local campaigns published across their independent network of bars and restaurants.
- A skin care company partnered with its dermatologist network to recognize 190% higher lead acquisition than national benchmark campaign
- A nutritional supplement company collaborated with its grocery network to achieve a 36% incremental uplift in sales quantity over the campaign period.
- A beverage giant partnered with a national liquor store chain to recognize a 710% YoY increase in sales quantity.
- The leading U.S. fabric and craft retailer applied advanced attribution to ads run from their locations to discover that localization drove store visits in 80% of ads that were clicked.
Tiger Pistol is the only advertising platform that brings true collaboration between brands and channel partners into the digital space. Our platform makes collaborative social advertising stress-free and accessible while delivering unparalleled sales and acquisition results for your brand and channel partners.
Ready to bring true collaboration between your brands and your channel partners into the digital space? Contact us today. https://www.tigerpistol.com/contact-us/
Facebook CPMs are rising once again, and it’s no surprise that as parts of the world begin to approach a more real sense of normalcy, brands are returning to the platform after many months of holding or reducing spend. While there has always been some seasonality to Facebook CPMs, both COVID’s upheaval and the social justice related black outs on Facebook posting in 2020 likely caused more dips and valleys than normal with ad delivery costs. Even still, AdExchanger is predicting that CPMs are going to continue to rise (and then some more once the holiday season hits). While it may seem like an unavoidable increase in cost due to increasing demand for digital advertising space, in truth, marketers still have much more control than one might assume to manage CPMs.
Higher CPMs are nothing if not a signifier for increased competition, but in an ad auction system that factors ad quality and relevancy in its bids, you have everything you need to win – regardless of the competition. Facebook lays it out nicely,
“People prefer to see ads that are relevant to them, and when businesses show their ads to relevant audiences, they see better business outcomes. That’s why we consider how relevant each ad is to a person before delivering an ad to that person. Ads that are more relevant cost less and see more results.”
While all bidding systems have an element of variability, Facebook itself even warns against relying too heavily on relevance diagnostics alone. They do note “an ad that’s relevant to a person could win an auction against ads with higher bids.” As marketers, we need to consider our direct control over the inputs to our advertising campaigns. With increased competition on Facebook, it’s a race towards building the most clickable, relevant ads that consumers want to engage with.
Tiger Pistol’s own data actually shows a different trend, from Q3 2020 to Q4 2020 our aggregate CPM did rise in the holiday period, but has been on a steady downward trend since, carrying into Q1 2021 as well.
In many ways, it is a story of the types of campaigns published through Tiger Pistol, which all tend to be brand focused micro-campaigns – hyper-local, highly-relevant ad campaigns that focus on specific consumers, products, and communities. The effect is a highly-focused ad unit, with a clear call to action and singular focus on driving a transaction at a point of sale.
Tiger Pistol campaigns, whether cross-channel or collaborative, are tightly focused on three key components: proximity, applicability, and transaction optimization – all of which contribute to better performing ads, as they are always constructed in a way that is most relevant for a consumer.
- Proximity: Even under COVID, geo-proximity remains an important component of digital advertising. Tiger Pistol campaigns always work to deliver consumers ad units that feature the point of sale that is closest to them, whether that is a vending machine or convenience store for a CPG brand or a local insurance agent who serves their town.
- Applicability: What’s more, a consumer living in a small town in Ohio, might have two or three grocery stores in town to choose from. A cross channel Tiger Pistol campaign ensures they are shown an ad from their preferred store, the one they actually shop at. If their neighbor prefers the other store? That same campaign delivers them a focused ad unit from that store.
- Transaction Optimization: Brand campaign performance is often judged on ROAs, which is why transaction optimization is so important to driving ad relevance and performance. Our campaigns often feature 1-click or fully-contained transactions that allow consumers to interact with ads quickly and purchase products or services.
It is when all these are factored together that a campaign ran through Tiger Pistol is able to show a BOPIS (Buy Online Pick-up In Store) ad unit to the customer that always likes to buy online and pick-up from the store, and a home delivery ad unit for the consumer who prefers to remain at home. Send a campaign like this to Facebook, and you never worry about being irrelevant.
Taken together, they become more than the sum of their parts. Put simply, it’s all about showing captive consumers where to buy products – capturing micro-moments with an easy path to conversion. It’s a recipe with many different flavors yet with the common denominator of data. If your CPMs are still rising, consider taking a hard look at your creative, your target audience, and the buying paths you ask customers to take. If it’s not imminently obvious where and how they can buy your product or service when delivered your ad, then you very well might be losing out. Advertising is just as much about being inspiring and captivating in the high-minded sense as it is about making it easy for your customers to purchase from you.
Ready to collapse your funnel with Tiger Pistol’s Collaborative Advertising? See how it works.
People may be moving physically less, but proximity still matters. Even when transacting digitally, consumers prefer to purchase from businesses that are closest to them. Whether for love of local businesses, the fastest shipping time, or their own familiarity with their neighborhood.
With COVID continuing to force businesses and consumers to evolve their habits, brands are at peak desire to reach consumers in new and innovative ways. While some brands have begun to adjust their purchase path to be more direct-to-consumer, consumers still demand the flexibility to purchase when, where, and how they choose. Even though COVID fast-forwarded eCommerce adoption and usage, the four-year predicted path of this growth shows 4 out of 5 consumers will still shop brick and mortar stores.
Proximity matters. According to a survey from ZypMedia addressing consumer habits during COVID-19, 53% of consumers said they would rather shop from a local business than a national chain. The two main reasons the consumers had for shopping locally was so they could support their community and their economy. 68% of consumers who said they have preferred local shopping during the pandemic, said they would continue to shop from community shops once the pandemic is over.
It’s important for local businesses to capitalize on proximity-based marketing strategies to show how their business is dynamic and able to meet consumers’ pandemic needs and post-pandemic needs. Consumers appreciated the shops and restaurants offering free delivery (57%) and contactless/curbside pick-up (56%) to accommodate different shelter-in-place orders.
Consumers Want Trusted Brands, but Want to Shop Close to Home
Clearly shopping locally is not going to stop once the pandemic is over, so how can brands support small businesses, while still driving sales and awareness for their products? Collaborative social advertising is your answer.
Collaborative social advertising works because it addresses the crucial need to connect a brand’s capabilities and creative quality to their channel partners. By pairing brands with their channel partners, they can build scaled advertising campaigns that use brand quality creative to highlight their products alongside relevant local details like curbside pick-up options to drive foot traffic for channel partners, with campaigns run straight from the channel partner’s Facebook Business Page. Collaborative advertising provides the ability to deliver better performing, cost-effective scaled social campaigns that will increase consumer awareness of the brand, encourage product consumption, and drive more sales for the local channel partner. Collaborative social ads are also more cost effective than national branding campaigns because they offer a lower cost of advertising, drive sales, and foster consumer engagement.
Here’s an example of a consumer products campaign that uses Tiger Pistol’s technology to create high-performing collaborative social advertising ads that benefit the brand, the channel partner and the consumers.
Yes, this collaborative approach is a new way of thinking about extending a brand through social channels. Perhaps it’s best we look to our own lives. When was the last time you bought something without consulting peers or reviews? Or considered buying a new product without initially knowing where you can buy it? It’s in our nature to prefer businesses within our community and personal networks. These are all questions that social was built to answer for brands, and by extension, consumers.
Learn more about collaborative social advertising and how it can drive preference for your brand. Contact us today.
Despite all the changes 2020 brought, Tiger Pistol’s innovative strategies and powerful insights remained consistent. Lucky for you, we’ve rounded up Tiger Pistol’s top blog posts of the year featuring advice from our brilliant social advertising experts to help you start your new year off right!
Checklist: Avoiding the Common Pitfalls That Can Cause Your Facebook Ad to Underperform. Are Your Facebook Ads Underperforming? Tiger Pistol’s Yanira Durant explains why and how your business can help it. Find Yanira’s checklist for success here!
Using Your Corporate Data to Benefit Local Partners (and Vice-Versa!). Sharing is more than caring; Kira Rodarte discusses why sharing corporate data can benefit your local partners. Learn how your business can reap the robust benefits of Tiger Pistol’s global-to-local advertising approach!
Increase Local Food and Product Delivery Orders with Facebook Ads. Pandemic or no pandemic, people always need to eat! Discover how your business can utilize Tiger Pistol’s hyper-targeted advertising approach to increase orders and sales from solutions engineer, Chris Mayer.
Posting and Advertising During Quarantine: 50 Small Business Social Tips for 50 Industries. During COVID-19, media oversaturation increased heavily which made it more difficult for small businesses and brands to stand out. Fortunately, we put together a list of 50 social tips to help your small business thrive during COVID times.
How Local Ads from Local Pages Increase Relevancy and Decrease Advertising Costs. Want to know how your brand can increase its relevance and significantly save on media spend? Understand the power of local advertising from Chris Mayer.
Beyond Store Visits: Better Objectives for Current Times. Tiger Pistol’s Chris Mayer offers his expertise on how brands can utilize Facebook’s toolbox of advertising strategies to increase their growth and innovation. Read More.
On-Demand Webinar: How Going Local Made Anheuser-Busch InBev the Toast of Towns Around the World. Learn about the benefits of localized advertising from Anheuser-Busch InBev’s experience. Read the recap here!
On-Demand Webinar: The Critical Role of Local Social Advertising in Economic Recovery. Did you know that local social advertising is critical to your brand’s economic recovery? Learn why from Casey Zaffin.
Best Practices for Facebook Audiences: Part 1 – Creating Audiences. Unsure of how to best utilize Facebook audiences? Laura Kraay has got you covered with an all-inclusive 3-Part guide. If you’ve been asking questions about audience size, detail targeting, or Facebook custom and lookalike audiences, check out part 1 for everything you need to know to create audiences.
How Best to Use Facebook’s Conversions Objective for Financial Services. Unlock the potential for your financial brand by using Facebook’s conversations objective to scale your campaigns locally. Want to learn more, check out Analissa Moreno’s article.
Unpacking Facebook’s New “Leads Center”. What is Facebook’s new “Leads Center” all about? Tiger Pistol’s Chris Mayer imparts a detailed yet accessible guide to comprehending Facebook’s new feature. Learn how to leverage Facebook’s new tool for your brand.
Should I Stop Worrying So Much About Facebook Placements? Blake Simpson offers a compelling argument for why social advertisers should use Facebook’s Automatic Placement option. Understand the power of Automatic Placement!
What’s the Right Amount of Local for my Brand? Going local looks different for everyone. Tiger Pistol’s Chris Mayer illuminates the various pathways for businesses to efficiently transition to a local social advertising strategy. Discover what going local looks like for you.
iOS 14 and Privacy: What it Means for Advertisers. What is the real impact for targeted digital advertising? Tiger Pistol’s Bob Govia explains the implications of Apple’s new iOS 14 software on social advertising. Learn more.
Thanks for reading the Tiger Pistol Blog this year! See you with more insightful content in 2021. Want to learn more about Tiger Pistol? Contact Us Today!
SMB resellers face new challenges in designing SMB social strategies because of COVID-19. In this pandemic world, locality is a chief concern. Marketers must engage locally and be highly flexible. As states and countries have different responses to the pandemic, marketing campaigns must be flexible enough to shift in a highly volatile landscape. Social programs present an opportunity to help businesses easily shift to digital buying paths, while also connecting to consumers personally with relevant and timely information. Bringing these to market requires socially aware tactics on all fronts, from creatively engaging with prospective SMBs to designing solutions and campaign structures that enable social to be a net gain to a SMB’s bottom line.
Hyper-local messaging enables SMBs to connect with consumers personally, while providing relevant and timely updates as mandates continue to change.
Large SMB Resellers are currently challenged with adapting messaging for each independent small business at scale because each SMB needs to decide how they want to operate and do business during the pandemic. This means shifting business models due to local orders, which need to be communicated to customers, such as, curbside pickup, delivery options, reduced hours, or online transactions. Implementing these customizations for each of their tens of thousands of unique customers can be challenging; however, hyper-local messaging is no longer a targeting advertising tactic, it’s a necessary measure in communicating and connecting with your local community.
Social media use has skyrocketed.
It’s probably no surprise to you, that social media usage sky-rocked during this pandemic as people around the world were mandated to stay home. According to data compiled by Oxford University, almost 4 billion people in 92 countries were in lockdown as of early April.
As stay at home mandates were rolled out, consumers’ time online grew exponentially and remains at record highs. Facebook specifically reported a 50% increase in messaging in March.
For SMB advertisers, this means you have a much larger addressable audience on social — ready and available for those who need to reach them.
The world has changed, and Facebook and social media strategies are evolving along with it.
Pre-pandemic, social advertising was thought of primarily as a direct-response tactic focusing on targeting the right audience with dynamic creative and strong calls to action.
- Sign Up for fitness classes
- Apply Now and register to test drive a car
- Get a Quote for solar panels
- Call Now to book an appointment with a hair stylist
- Get Directions to a local steakhouse to get their lunch deal
Now, social ads have changed into a pivotal communication tool. Local social ad messaging is no longer focused on simply targeting an audience with a strong call to action, but rather a tool to form deep connections with the local community by providing relevant and timely information that has purpose and impact.
- Shop Now for curbside pick up at a previously dine-in only restaurant
- Get Offer to schedule home services in the future, keeping customers comfortable and safe
- Learn More about virtual open house tours
- Learn More about a financial advisor’s personal commitment to their community
- Sign Up for no contact auto service
Facebook has swiftly responded to these changes by escalating their product roadmap to support local businesses with new tooling to help them adapt to this new world of connecting with consumers and moving transactions online. In the past quarter, Facebook has launched both Gift Cards and Facebook Shops to enable SMBs to transact online more easily with simple calls to action for online ordering.
The primary focus is, and will continue to be, for social ads to acknowledge the local ordinance, connect with the community in challenging times, and keep the consumer’s safety as the number one priority.
How have SMB resellers responded to these new challenges?
SMB resellers have had to adjust their service offerings and packages to serve the current needs of SMBs. Tiger Pistol enables leading SMB Resellers to empower customers with new and innovative tools to enhance personal connections.
The ability to utilize messaging, web forms, e-commerce, and virtual scheduling tactics to provide a solution for every type of business, allows resellers to scalably pivot creative across their diverse portfolio of end-advertisers.
In one example, a leading SMB reseller made the decision to quickly turn on Social Messenger Ads capabilities and offer a lower cost social ad package to their customers. By doing so, they were able to ensure their customers do not miss the opportunity to connect with their local community during a time of increased usage on social media.
Go-to-market updates to enable new ad objectives or creating a new social advertising package takes minutes within our set-it-and-forget-it automated campaign tooling and allows this large SMB Reseller to show their speed to adapt as they support the nuances of each SMB customer.
In another example, one SMB reseller started offering a first-of-its-kind social offering in its market to support its customers and help them build their businesses back up as the country reopens. Entel, the largest telecommunications company in Chile, partnered with Tiger Pistol to provide an efficient social advertising solution for its small business clients in Peru. With over 7 million mobile phone and internet customers, Entel will help their clients become more competitive and reach a wider audience with a whitelabeled instance of Tiger Pistol’s platform called “Impulsa tu negocio,” or “Boost your business.” As businesses transition during this uncertain time, Facebook and Instagram advertising offers the most cost effective way to reach the largest audience with accurate, up-to-date information. For the past month, the cost of advertising on Facebook in Peru is averaging just $0.90 per one thousand impressions. Powered by Tiger Pistol’s specialized social advertising platform, micro and small entrepreneurs in Peru are able to reach more customers in order to increase their sales, without the need for advanced knowledge of Facebook advertising. This partnership enables Entel’s clients to be at the top of mind as businesses begin to open back up.
So to recap…
As the world has changed, social advertising changed with it. Advertisers’ should use social advertising to keep communities informed with relevant, timely information that has purpose and impact. Hyper-local social advertising is the perfect vehicle to create and maintain deep connections between SMBs and their customers.
The World’s Largest Third-Party Publisher of Local Social Advertising Exceeds 1 Million Campaigns
Tiger Pistol, the only social advertising platform that delivers local activation at global scale, today announced another milestone achievement with one million Facebook and Instagram campaigns published since launching its social advertising technology in 2016.
“With more local social campaigns published through our platform than any other tool provider or vendor in the industry, Tiger Pistol’s wealth of campaign data is unsurpassed,” said Paul Elliott, Tiger Pistol CEO. “As a result, Tiger Pistol provides more intelligence and actionable insights than any other provider in the category, helping clients to develop and hone their strategies and optimize campaigns for maximum performance.”
In the last year alone, Tiger Pistol grew monthly campaign volume by 40%, as more brands, SMB resellers, and agencies have discovered the power and efficiency delivered by the Tiger Pistol platform. Looking ahead,, the company anticipates continued aggressive growth as the platform will support clients in more than 15 countries, 22 currencies, and 8 languages.
“Surpassing one million published campaigns speaks to the scale and marketplace leadership of the Tiger Pistol platform,” said Paul Elliott, CEO. “Each year we see a significant increase in campaigns run on the platform as we rapidly grow our client base and expand our global footprint.”
Elliott also notes that Tiger Pistol’s legacy is built on successfully delivering “first-evers” that drive client value through a team with deep social advertising expertise.
“Of course, this achievement is mind-blowingly awesome, but it also shows the success of our company,” says Analissa Moreno, Data Operations Lead, Client Success, who has been with Tiger Pistol nearly four years. “We’ve grown from a small, scrappy team working one-to-one with end advertisers to working with global brands, agencies, and SMB resellers launching campaigns day in and day out. It just shows how unstoppable we are.”
Learn more about Tiger Pistol’s social advertising solution. Contact us today!
The latest in the tug-of-war between consumer privacy and effective digital advertising pits Apple against Facebook, Google, and others. At stake for ad tech: significant revenue for ad publishers and app developers, effective ad results for advertisers, and more relevant ads for consumers. At stake for users: consumer privacy protection, the use of their behavioral data for marketing, and possibly – the future of “free” software. Apple’s pending release of iOS 14 is a strong consumer-privacy-first stance and a potential disruption to digital marketing as we know it. But what is the real impact for targeted digital advertising?
What is Changing?
In a nutshell, Apple devices running iOS 14 will now require explicit user opt-in to allow apps to track behaviors across sites using the Identifier for Advertising, or IDFA. The IDFA ties a unique, random number to a user’s device, allowing advertisers and data companies to evaluate ad interactions on an aggregated basis. Blocking user tracking by third parties has already been a staple for privacy-first browsers for some time (Apple’s own Safari, Chromium-based Brave, the Tor browser, and others), and has been offered as an opt-out model within mobile operating systems, as well. However, the shift to a more aggressive opt-in model is expected to be disruptive to app ad targeting and attribution.
Impacts on the the Facebook Ad Platform
Consumer Behavior Data
By losing access to information that links consumer behavior across experiences (apps, websites, etc.), Facebook and other ad networks will have less visibility into user actions outside of their own properties. This downturn in insights may decrease targeting effectiveness in aggregate over time.
Without distinct information about potential consumers, networks like Facebook must rely on non-personalized information when determining to whom to serve an ad. On iOS 14 apps and devices, consumers can expect their ads to be less personalized, and advertisers can expect the impact to be far lower as a result.
Attribution & Optimization
Not only is it difficult to determine who an ad is served to, Facebook algorithms will be blind to the impact of the ad, diminishing the ability to understand how many clicks resulted in installs or other conversions. Losing visibility into specific consumers who viewed the ad makes it far more difficult to determine which converted users saw the ad.
Specific Impacts for Facebook Advertisers
This may seem obvious, but this is (currently) only expected to impact consumers on iOS 14. While Apple is a dominant player in mobile devices in the U.S. (58.78% in the US versus Android’s 41.03%), they are less dominant worldwide (24.82% versus Android’s 74.6%). Is this a precedent that could expand, with broader adoption of Apple’s opt-in approach, or will we see networks maintain status quo with the opt-out standards already implemented by companies like Google and Microsoft? Only time will tell.
Third-party Placements (via Facebook’s Audience Network)
Facebook uses its Audience Network (FAN) to provide advertising placement into non-Facebook properties. These ads are commonly served in apps and games, and are particularly effective because Facebook knows far more about a consumer than the app developer does, giving them an opportunity to target ads and attribute from where positive results originate. Some of the biggest changes to iOS 14 target app access to consumers’ IDFA, requiring an opt-in to use. Advertisers expect this to negatively impact Facebook’s ad effectiveness and behavior tracking in third-party platforms. Based on their tests, Facebook expects a 50% decrease in ad revenue due to a reduced ability to personalize and target ads. This seems to be the leading Facebook risk, and may become so ineffective as to be discontinued.
App Install Objectives
App installs, a type of conversion objective optimization, are reliant on a signal from a consumer device that the desired app has been installed (and possibly opened). This is expected to be significantly hindered for iOS app installs, driving attribution and targeting effectiveness downward. Facebook is asking developers to use a new version of the Facebook SDK to support the new Apple SKAdNetwork API, and also to create a dedicated iOS 14 ad account for these ad campaigns.
Lower Immediate Impact (or None)
Advertisers using Facebook’s First-party Placements
The bulk of Facebook’s advertisers today use Facebook’s first-party placements, which include Facebook, Instagram, Messenger, Marketplace. These placements reach consumers wherever they spend time on the Facebook platform: in-app or in-browser, mobile or desktop, and benefit from full targeting, attribution, and optimization as before. The only exception is for app install objectives.
Facebook continues to invest in methods to improve advertising and conversion signal resiliency. Some of these, including the ability for businesses to provide external conversion data (such as business transaction matching), or server-side (rather than client-side) signals for consumer behavior, are unaffected by these changes. These require businesses to share first-party business data (activity, conversions) directly with Facebook for attribution and optimization. Using these within campaigns and to create custom and lookalike audiences remain very powerful tools for effective marketing.
At the same time, there is a looming specter of broader governmental regulations, following in the steps of GDPR and CCPA, which look to take a stance on consumer privacy and the use or sale of this data for advertising (or other means). Legislation is being considered or implemented in many U.S. states (Maine, Massachusetts, New Hampshire, New York, and many more) and in other countries like India.
iOS 14 changes the game for monetizing in-app ad placements with their opt-in-required updates for tracking. App-centric campaigns (by objective or placement) are hardest hit, with tests showing a 50% revenue hit as targeting, attribution, and optimization become severely limited. Other first-party campaigns on Facebook’s platform should expect no immediate impact. The trend toward more consumer privacy is clear in products and legislation; what remains to be seen is whether the industry will embrace a new opt-in standard or stand by the current opt-out model
As a preferred Facebook Marketing Partner, Tiger Pistol is committed to helping our clients and their stakeholders navigate changes like these. Contact us today.
Bob Govia is Director of Product Management at Tiger Pistol.
Running Facebook ads can be tricky business, and it really doesn’t take much for your ad to get bitten by the underperformance bug. Achieve campaign success with ease. Check out our 5-step playbook for creating or troubleshooting campaigns. Read it now.
Facebook announced a new feature on Business Pages called Leads Center. With this new feature, leads collected on Facebook through Lead Generation campaigns now auto-populate inside the Leads Center. New tools also make managing leads easier:
- Set reminders to follow up, assign an owner to your leads, or add notes to their contact information
- Filter by category, owner, label, or date
- Create Custom or Lookalike audiences based on how you categorize your customers
- Directly email leads from the Leads Center
While Leads Center introduces some lightweight CRM-like management options of leads, data has shown that the primary success KPI on leads is response time:
- Contact and qualification rates drop dramatically in just minutes and continue to decrease over the next few hours (Harvard Business Review)
- Sales Conversions are 391% Higher in the First Minute (Vendasta)
- 78% of Customers Buy from the First Responder (Vendasta)
Facebook’s Lead Center solution does not entirely solve for response time, especially for SMBs and businesses that prefer to call leads directly. Doing so quickly is paramount, so the immediacy of follow-up is most important.
The Leads Center is a great place to organize and manage leads, but if you are most concerned with response times, it doesn’t offer much additional help in that area. Users are still reliant on Page notifications, or self-directing into Ads Manager, Leads Page Management, and the like to grab leads as they come in.
Tiger Pistol’s lead delivery system prioritizes immediacy, and offers advertisers flexibility across multiple different lead management systems.
- Automatic Lead Notification Emails : Our Platform immediately recognizes a new lead coming through on a campaign and emails the specified account contact(s) the lead information instantly, enabling businesses the ability to immediately reach out to leads when they come through. End-users can also customize the cadence and frequency of these notifications from instant, to once daily, or a weekly summary.
- Leads Webhook : For delivering leads securely into external and third-party systems, Tiger Pistol also offers a webook that can send leads anywhere using a callback URL in real time. This means that leads can also simultaneously be sent into CRMs such as Salesforce, Zoho, or custom built applications.
In truth, the best lead management solution is multi-faceted. With instant notification, you solve the most important issue of responding quickly. This is where Facebook Leads Center comes back in and can provide added value to advertisers regularly managing leads. Facebook Leads Center centralizes all leads collected and allows for aggregate lead management options, outside of the immediate first follow-up, such as a view of all historical leads, allowing you to categorize them or even build custom audiences to use in future campaigns.
Tiger Pistol’s lead delivery options complement Facebook’s Lead Center, just as they complement connections into external systems. You can gain the response benefits of immediate notification plus a solid management solution with almost no barrier to entry. For SMBs looking to take more control of their leads, the Leads Center is sure to become a valuable tool. Yet tagging and categorizing leads will only take you so far. Their value is still very much concentrated on your ability to respond to them quickly and convert them.
Chris Mayer, a Solutions Engineer at Tiger Pistol, specializes in helping digital agencies, SMB resellers, and global brands build scaled Facebook advertising solutions with an emphasis on local activation.