Best Practices for Facebook Audiences: Part 1 – Creating Audiences

Creating the perfect ad leads to the next step — who are you doing to show it to?  Here we’ll go over terminology and best practices for creating audiences for your social ads. If you’ve been asking questions about audience size, detail targeting, or Facebook custom and lookalike audiences, this is the guide for you.

Audience Size

When creating audiences, keep an eye on the Potential Reach. Facebook ads can run with a minimum audience of 1,000, but if an audience is too small, Facebook may have trouble finding users to show your ad to. This means your ad might underperform or be shown at a high frequency, causing ad fatigue among users seeing the ad over and over again! While there is no real “sweet spot” for audience size, we recommend trying to create an audience of at least 50,000. If you’re really in a pinch and are creating an audience in a lower populated area, try and keep the size to at least 10,000.

Detail Targeting

When adding detail targeting options, you can select from a variety of Facebook interests. Use OR targeting instead of AND (also called narrow) targeting when you want your audiences to be larger. Let’s talk Dogs, Cats, and Pets to illustrate the point.  In OR targeting, you would fall into the audience if you liked any one of those options (dogs, cats, or pets), but for AND targeting, you have to like all three. That’s why AND targeting produces a smaller audience. You can see the remarkable difference this can make in this illustration, where the audience difference between OR and AND is 590,000 people!

In general, it’s best not to overuse detail targeting. A broader audience may lead to potential new customers — you never know who may be interested!

Curious about detail targeting but want to use it to greater purpose? Learn how the conversions objective optimizes the delivery of your Facebook Campaign specifically towards a conversion event, rather than driving general traffic to your site or for brand awareness. This means you can still use detail targeting, but also further optimize for those people more likely to take a specific action on your page like “Add to Cart” or “Sign Up.”

Custom Audiences

Looking to apply remarketing strategies? That tactic begins with custom audiences. To create a custom audience, you will need to provide Facebook with identifiers about your customers (like email addresses or phone numbers) or have a Facebook Pixel installed on your website. Whether the uploaded identifiers or the data from your Pixel, this information is compared with the information on Facebook profiles. The overlapping group becomes your custom audience! To ensure the Information remains secure, it undergoes a hashing process before it’s sent to Facebook. (Hashing turns the information into randomized code.) After the custom audience is created, Facebook deletes the information.

This is a great way to show your ads to people who may have already interacted with your business. For example, having a Facebook Pixel installed means you could create audiences from your website traffic. Specific pages or events can also be used. A retail location who wants to focus on their summer shoes could select users who visited the “Sandals” section of their website.

You can also use custom audiences to exclude people from viewing your social ads. A fitness center whose objective is to get new members might exclude a custom list created from membership email addresses and names. This would ensure that their current customers aren’t in the ad’s audience, ensuring the business doesn’t waste its precious ad dollars.

When Beekeeper’s Naturals wanted to increase orders for its product sampler box, they showed video ads to a Custom Audience of people who had visited the Beekeeper’s Natural website within the last 30 days, added the product to their cart , but did not purchase it. In return, they saw a 39% increase in sales of a specific product bundle. They also had a 4.5X increase in return on ad spend. Custom audiences offered them the ability to show their ads to users who had already shown a demonstrated interest in the product.

In order to upload a list successfully, you’ll need at least 100 matches. This means your list might have to be a bit larger than 100 because it’s matching the information you’re providing with that on a user’s Facebook profile. If your list is uploaded, but you worry it’s a bit small for retargeting just yet, a lookalike audience might be more suited to your needs.

Lookalike Audiences 

A Lookalike Audience offers a way to reach new people who are likely to be interested in your business because they’re similar to your best existing customers. How does it work? Like a custom audience, you need to upload a data source. (It undergoes the same hashing process mentioned above.) Facebook then finds users with similar characters or qualities to that of your source.

In the “Power of the Facebook Pixel” Chris Mayer explains how this works in the case of a Lookalike Audience created from website traffic:

“A golf related e-commerce website might have a lot of users visiting their website, who also like the PGA Tour Facebook Page, and/or are “interested in” golf. The Lookalike Audiences will account for this. Facebook will literally find more people who like the PGA Tour Facebook Page, are also “interested in” golf, and share similar traits and demographics as the website visitors.”

Although Facebook doesn’t reveal which traits are generated, the value lies in its ability to optimize your audience. Clothing retailer Trina Turk was hesitant to turn to Facebook advertising because they were unsure if they could target enough people willing to spend money on a luxury brand. They first ran a dynamic campaign for broad audiences. Utilizing that campaign’s learnings “the team created and reached out to lookalike audiences based on the new shoppers who clicked through to the website from the dynamic ads.” Their year-over-years results for the following period speak to the power of the Lookalike Audience:

  • 75% increase in return on ad spend
  • 33% decrease in cost per purchase

These results are dramatic, so it’s important to highlight the two-part campaign here. Running a broad campaign helped them first get more website traffic. Just like with custom audiences, having an ample amount of data helps produce better results. If you’ve just installed your Facebook Pixel, first try running a broad or detail targeting campaign to further establish your base audience.

Hungry for more? Coming soon – how you can utilize A/B testing to find your most effective audience. In the meantime, check out our Resources Page for more social advertising best practices. 

Laura Kraay is a marketing services specialist for Tiger Pistol. She got her MFA in creative writing. Outside of work, you’ll likely find her doodling, reading, or spending time with family.

Playbook: Social Advertising at Scale for Restaurants & Food Service Brands

While some major platforms have begun to offer advertising objectives that align with local needs such as calls or visits, none come close to the easy, effective tools Tiger Pistol provides to activate and manage your Restaurant or Food Service brand’s social advertising at scale.

Unlocking Local Activation at Scale is the social advertising playbook that reveals just how simple and efficient Tiger Pistol’s social advertising platform makes it for Restaurant and Food Service brands to onboard and empower their locations or channel partners with brand-approved, best practice, Facebook and Instagram campaigns — all customized for their local audiences.

Tiger Pistol, with Realogy, Named Finalist in Digiday Media Awards

Tiger Pistol Honored with Realogy for Social Advertising Strategies that Turned Real Estate Agents into Powerful Local Marketers

Tiger Pistol, the only social advertising platform that delivers local activation at global scale, has been named a finalist in two categories, Most Original Use of Social and Best Brand Partnership – B2B, in the prestigious Digiday Media Awards for its collaboration with Realogy, the largest residential real estate company in the US, for their Social Ad Engine product.

“By pairing Realogy’s real estate industry expertise with Tiger Pistol’s knowledge of social advertising at scale, we were able to deliver a large scale social advertising capability that drives remarkable results for Realogy’s real estate agents,” said Paul Elliott, CEO, Tiger Pistol. “Our relationship with Realogy is a true partnership, and the campaigns we execute together dramatically exceed expectations for effectiveness and cost efficiency. These honors from the Digiday Media Awards highlight Tiger Pistol’s industry leadership, as well as the collaborative nature of the relationships we share with our partners, like Realogy.”

Social Ad Engine’s industry-leading platform enables Realogy’s agents and brokers a seamless experience to publish high performing Facebook and Instagram ads. Every listing campaign leverages Social Ad Engine’s best-in-class, automatic A/B testing to ensure agents’ budgets are spent effectively to drive the best outcome. Agents realize the benefit of local social advertising with campaigns that are published directly from their Facebook Business Page versus from an office, company or brand page. For agents without an active listing, Social Ad Engine enables the auto-creation of branding campaigns to ensure agents can promote themselves anytime across the Facebook family of apps.

“Just like every Tiger Pistol platform offering, we developed Social Ad Engine with users in mind, simplifying the arduous process of publishing social ads for each listing by building behind-the-scenes automation,” said Talia Wachtel, VP Client Management at Tiger Pistol. “Our platform lets agents onboard and connect their Facebook Business Page quickly and publish thumb-stopping ads with only a few clicks. Agents can easily see what they are accomplishing with intuitive dashboards to view their campaigns, metrics, results, and other key elements. Moreover, they can download a report to demonstrate campaign success to their clients.”

“Tiger Pistol’s knowledge of social media campaigns, service level, attention to detail, and true commitment to our partnership were integral pieces of the successful simultaneous launch of Social Ad Engine to five of our brands,” said Christian Russo, Senior Director of Product Management, Realogy. “The dedication and enjoyment in their work and platform is evident in everything they do. When we established our long-term partnership, we had no idea how impactful it would be in today’s environment, however with Tiger Pistol’s help, we are able to deliver a level of certainty in these uncertain times with the speed and flexibility needed to let our agents and brokers own the recovery.”

Tiger Pistol’s partnership helped Realogy pivot seamlessly in a time when the real estate industry has been forced to undergo dramatic operational changes.  By accelerating the development roadmap, Tiger Pistol and Realogy were able to provide new and meaningful tools to agents through Social Ad Engine. Among some of the major changes made was a way for agents to speak to their communities in a more personal way through promoting agent advertisements, not just listings. Video and Carousel ads have also recently launched to enhance campaign performance and to give agents new ways to promote their listings and themselves.

Tiger Pistol and Realogy’s Social Ad Engine faces off against Questus and Fannie Mae HomeStyle® Renovation, IDG Communications, Inc. and Splunk, Verizon Media and Procter & Gamble, and the Financial Times and CFA Institute for Best Brand Partnership – B2B. The competition is equally stiff in the Most Original Use of Social category, contending with Sputnik France for Paris Mayday, ESPN for Dear Kobe, Zyper, E! News, and Bleacher Report. Winners will be announced Thursday, June 25 at 2:30PM EST in a virtual ceremony.

COVID-19 Response Program for Healthcare

As clinic operations evolve under COVID-19, healthcare providers need a responsive local strategy – with the ability to provide accurate information to patients.

In our playbook, we outline Tiger Pistol’s COVID-19 Support Programs for the Healthcare Industry.  You’ll learn how templatized local campaigns give you the ability to shift creative and messaging based on in-person appointments, virtual appointments, and vital healthcare updates, with easy tools to turn campaigns on or off based on changing local orders and pandemic scenarios. Get the playbook now. 

Tiger Pistol Honored with AdExchanger Award for Best Social Media Campaign

Anheuser-Busch InBev’s Localized Campaign Supporting its Worldwide Network of Local Bars, Retailers, and Restaurants Earns Top Prize

Tiger Pistol, the only social advertising platform that delivers local activation at global scale, has been named the winner of “Best Social Media Campaign” in the prestigious AdExchanger Awards, based on the remarkable results from the campaign that localized Anheuser-Busch InBev’s (AB InBev) national advertising, making the brand the toast of towns around the world. 

Through the Tiger Pistol platform, AB InBev shifted its budget to local social advertising, specifically Facebook and Instagram campaigns, aggregating touchpoints in communities around the world. This bottom-up approach generated larger and more meaningful results for its brand, drastically lowering advertising costs, increasing consumer engagement, and fostering loyalty among its worldwide network of bars, restaurants and retailers. 

“For nearly a decade, Tiger Pistol has been obsessively focused on building the world’s most effective and efficient social advertising platform for local activation at scale,” said Paul Elliott, Tiger Pistol CEO. “This recognition by the AdExchanger Awards is high praise, and further validates our company’s legacy of delivering ‘first-evers’ that drive client value. With our disruption-proof technology, we’re able to pivot seamlessly for AB InBev, bringing the speed, versatility, and flexibility necessary for our current world situation, that’s truly region by region and business by business.”

Tiger Pistol powers AB InBev’s Covid-19 local social strategy, giving the brand’s network of independent restaurants and bars, most of whom are suffering during this time, advertising power to help them drive business and reinforce the essential role restaurants and bars play in fostering memories and connections in the lives of consumers. 

Pre-pandemic, AB InBev offered its establishments brand-funded, direct-response local social campaigns to drive foot traffic. Tiger Pistol continues to give AB InBev the opportunity to provide their establishments brand-level creative and messaging, but has shifted to ads structured around community building, gift cards sales, home delivery, or no contact curbside pickup in impacted communities. 

“Our platform’s capability is based on the flexibility and versatility needed to run more personalized, localized social campaigns.” said Elliott. “In the thick of this pandemic and beyond, we’re going to see some establishments open, some closed, some with varying business operations, and some that could even be closed for a day or two for cleaning. These fluctuating situations are highlighting the added benefits of our technology, as we empower our clients, like AB InBev, to function at a local level, which now has a much higher degree of importance in recovery and revitalization efforts.”

AdExchanger, an award-winning integrated media company devoted to data-driven digital marketing, annually recognizes excellence, innovation, and the advertising and marketing world’s brightest achievements through the AdExchanger Awards. 

Learn more about Tiger Pistol and AB InBev’s award-winning social advertising. Register now for the free Digital Food & Beverage Virtual Event, where Daniel Ingram, Global Director of Trade Innovation at AB InBev, and Talia Wachtel, VP Client Management at Tiger Pistol, will present together at 1:50PM ET on June 23.

To learn more about how Tiger Pistol’s award-winning social advertising technology can help your brand adapt in today’s environment and beyond, visit www.tigerpistol.com 

On-Demand Webinar: The Critical Role of Local Social Advertising in Economic Recovery

Tiger Pistol’s Casey Zaffin, VP of Client Management, discusses why local social advertising is a must have for your economic recovery and revitalization efforts, the role of local social advertising in the economic rebuild, and how facilitating connections can be done at scale, whether you are a large multi-location brand, and agency, or an SMB reseller.

During this webinar, you will learn:

  • Companies that invest in local social advertising with precise targeting, refocused and flexible creative and messaging will capitalize on recovery opportunities and dominate in 2020 and into 2021.
  • With store visit optimization still off the table in many areas, we’ll define what measurements can be used to define social advertising success. ○ How engaging with consumers and the community on a personal level will establish a long-lasting connection and how ads can be dynamically scaled for localization.
  • How SMBs should take advantage of conversational commerce ○ Best practices in social advertising through the lens of three industry-leading companies:
    • A Global Fortune 500 beverage company using social to reach into communities to support local bars and restaurants
    • A Fortune 500 real estate company that’s enabling its agents to make critical connections at a time when human interaction is limited
    • A leading SMB reseller that’s empowering their customers with new and innovative tools to enhance personal connections.

Watch The Critical Role of Local Social Advertising in Economic Recovery 

COVID-19 Response Program for Financial Services

As customer behavior evolves under COVID-19, local Facebook marketing strategies need to adapt as well.

In this playbook, we outline Tiger Pistol’s COVID-19 Support Programs for the Financial Services Industry.  You’ll learn to how adapt your marketing with Conversion and Lead based Campaign templates focused on lead acquisition, virtual consultations, and online quotes.

Webinar: Bottom’s Up! How Going Local Made Anheuser-Busch InBev the Toast of Towns Around the World

By investing in localized marketing, Anheuser-Busch InBev aggregated touchpoints in communities around the world. 

Join Tiger Pistol and AB InBev at the Digital Food & Beverage Virtual Event, where you’ll learn how this bottom-up approach generates larger and more meaningful results for its brand, drastically lowering cost of advertising, increasing consumer engagement, and fostering loyalty among its worldwide network of bars, restaurants and retailers. AB InBev will reveal how Tiger Pistol’s technology enables this global-to-local strategy, and explain how its versatility helps them promote its local recovery and revitalization initiative for its establishments around the world. Save your spot today!

Bottom’s Up! How Going Local Made Anheuser-Busch InBev the Toast of Towns Around the World

Tuesday, June 23, 2020 
Tiger Pistol and AB InBev Session: 1:50-2:20PM ET
Full Event: June 23-24, 2020 | 12:00-4:00pm ET

Speakers

Key Takeaways

  • Pairing ABI InBev brand equity with local establishments drives a more personal connection with the consumer, increasing relevance 
  • Publishing ads at scale can still be personalized and meaningful
  • Publishing ads at scale does not need to be an expensive endeavor requiring a huge staff
  • Local advertising with the right technology makes pivoting simple and efficient

Register now and you’ll receive a link to join live. Can’t make that time? Sign up anyway, and we’ll make sure you get a recording!

Facebook Shops is a Bigger Deal Than You Might Think

Starting last month any Facebook or Instagram Business Page will have new features enabled allowing Brands to create fully established e-commerce experiences within the app. Facebook announced this feature calling it Facebook Shops, and this move will make it easier for customers to access Shops on both Facebook and Instagram.

The best part is that creating a Facebook Shop is free and you can choose which products you want to feature with a customized look and feel. Anyone can access Facebook Shops on a business’ Facebook Page or Instagram profile as well as discover them through Stories or ads. Facebook has also taken this opportunity to gather more data about your interests and saved products, even enabling checkouts without leaving the app. Take that Amazon!

Photo Credit: Facebook

If you don’t have a Facebook Shop setup yet don’t worry. Facebook will still direct you to your website. As this becomes more widely adopted, Facebook will further establish itself as an e-commerce platform with even greater insight into buying behavior and order tracking. The future of Facebook Shops is an exciting opportunity to tie in other tools, and the possibilities seem endless. 

Facebook Live Just Got Even More Powerful

Let’s take a look at Facebook Live. Originally positioned as a way to broadcast a conversation to your Page, Group, Profile, or Event, Facebook Live now has a new application by making it easier to showcase, shop, and purchase products on your Facebook Store – all without leaving the app. We could see a shopping channel like QVC taking full advantage of this feature once it’s made more widely available.

Photo Credit: Facebook

Facebook’s Move to Loyalty Programs

The next phase of Facebook Shops will be loyalty programs. Whether you have a current  rewards program at your favorite coffee shop or you’re a new business that needs a way to create a program for your customers, Facebook is testing how they can make it easier to earn rewards at your favorite stores without leaving their app. Only time will tell if these features will begin to compete with bigger reward players like Rakuten. Our bet is on Facebook.

 

Photo Credit: Facebook

How Can Facebook Marketing Partners Help?

The introduction of Facebook Shops has arrived at a critical time, allowing companies to sell products directly through the native Facebook Platform and further increasing Facebook’s market share of online interaction. While this could be a game-changer for many small businesses, the need to advertise through all e-commerce channels in order to drive conversions is still a necessity for any company.

As a preferred Facebook Marketing Partner, Tiger Pistol provides the expertise to help you grow your business and test new tools like Facebook Stores as they become available in Facebook’s API. With nearly a decade of Facebook experience, Tiger Pistol provides a SaaS solution enabling Brands, SMB Resellers, and Agencies to localize their message at an unprecedented scale.

Want to learn more? Please contact us, we’d love to connect.

Sources: Techcrunch, Facebook

David Delaplane is a Regional Sales Director for Tiger Pistol. With over 9 years of experience in SaaS and paid media, David demonstrates his passions for strategic thinking and problem solving by delivering innovative and custom solutions for our clients. As a Chicago native, David enjoys exploring the diverse cultures of the city through food, music, and long runs and bike rides through the many neighborhoods.